Return & Refund Policy
What's your return/refund policy?
We want you to be satisfied with your wine purchase. If you are dissatisfied with any product you receive from us, email us at email@example.com within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction. Alcohol shipping laws do not allow for us to accept returns.
My wine arrived damaged. Help!
Damaged bottles very rarely happen, but in the event that you should have a broken bottle or damaged delivery issue, just email us at firstname.lastname@example.org within 30 days of delivery. We will work with you to resolve the problem to your complete satisfaction, which may include a refund.
What are the shipping costs?
Shipping costs are variable based on the number of bottles ordered. Exact costs will be noted in your cart before checkout.
Wine Club orders will always ship for free!
Note: Shipping to Hawaii includes extra shipping costs.
Where do you ship to?
Our shipping partner services all but the following states: AR, UT, AL, MS, RI, DE, ME.
Wines are shipped within 1-3 business days after your order.
Shipping times vary, but are typically 2-5 business days depending on the location in the US. You will get tracking information in your confirmation email after the label is printed. Please note that the delivery date is an estimate, and may change based on factors out of our control.
What shipping carriers do you use?
UPS is our preferred carrier.
Do I need to be there to sign?
Someone 21 or older must be present to accept and sign for the wine. It is the responsibility of the retailer and any delivery provider they use to verify identification and age, and to determine whether it is otherwise safe and appropriate to furnish you with alcohol. They may require a valid form of photo identification with birthdate and a signed acknowledgment confirming
acceptance at the time of pick-up or delivery. If they cannot verify your age or identity, if you appear intoxicated, or if the situation is otherwise unsafe or inappropriate, they may refuse to furnish you with alcohol. Alcohol cannot be left unattended.
Our shippers will try up to three times to get your wine to you, but if you miss your three delivery attempts and your box is sent back to us, you'll be charged for the return shipping and restocking fee. The fee is equivalent to the standard shipping price based on the number of bottles purchased, to cover the cost of the wine shipping back to our warehouse. These fees are as follows:
1-3 bottles: $14.95
4-6 bottles: $24.95
7-9 bottles: $34.95
10-12 bottles: $39.95
13+ bottles: $44.95
How can I set my order for pickup?
We get a lot of questions from folks asking how to set a package up for pickup. We highly recommend doing this, especially if you're not sure you'll be home to sign for the delivery. Setting the package for pick up ensures that you'll get your package delivered safely. There's usually tons of options nearby to do this!
Do you ship wine in the summer?